Thursday, February 25, 2010

Yahoo Customer service FAIL

A year and a half ago, I had a minor computer crash. All the automatically stored passwords were lost, amongst them the pw for my Flickr-account. Now, I had not been such an avid user of Flickr, granted, but I still liked the possibility to upload stuff. This, btw, is my account - or WAS my account, should I say.

Below is the correspondence with Yahoo Customer Service. I think I've lost some mails along the way, but if you want a good example of NOT to handle a case, read below.

DISCLAIMER: yes, it was my own fault for not being able to remember my Yahoo ID. Yes, I believe I might have entered some faulty info during registration (I have a vague feeling that something, like my postal code, was messed up and I though "what the heck" and just pressed Sign Up anyway). Still, it shouldn't have to be this difficult, surely??

Yeah, and... sorry for the line breaks below, mail systems messing things up. Hope your eyes do not start to bleed (at least not heavily).


[This is the last mail I got from them, except for a later mail asking for feedback on the customer help experience which I promptly ignored]

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

Thank you for taking the time to share your comments and experiences with us. We are always looking for ways to improve our service, and we consider your feedback a valuable resource.

We appreciate your comments which we have forwarded to the Yahoo! Mail development team for review.

If you would like, feel free to use the URL below to provide feedback directly to our product and development teams as well:
http://ymailuk.com

If I may be of further help, please reply to this message and I will gladly assist you.

Please let me know if I can help you further.

Regards,

Anna
Customer Care - Yahoo! UK & Ireland


[This is the mail conversation, starting with my answer to the post at the bottom. You'll get the hang of it. Some info blotted out.]

Original Message Follows:
-------------------------

Serena,

Thanks for replying. Just the short thing - I've given up, and created a new Flickr account.

Below is most of the conversation I've had with you guys at Yahoo!
regarding
this extremely frustrating affair. If you want a good example of how NOT to resolve anything as a Customer Service, please read. (Top to bottom)

/Simon


Original Message Follows:
-------------------------

>>REDFRMCON Case ID: 74785832

Mail-Id:
w2.help.ukl.yahoo.com-/l/us/yahoo/edit/alternate_email/general.html-1222
106428-9281

Name: Simon Staffans

Yahoo! ID: sstaffan at yahoo.com

Email Address: simon.staffans at abo.fi

Date of Birth: 0xxxxxxx

Zip Code: 6xxxx

Alternate Email Address:

If yes, check here: Not set by user

Subject: Sign in & Registration - I need my password reset

Additional Information: I've apparently entered some wrong info while registering - birth date, postal number or whatever. Now, years later and a newly updated computer without the automatic firefox login, I can't get back in.
Assistance would be great.

While Viewing:
http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-20.html

Form Name:
http://help.yahoo.com/l/us/yahoo/edit/alternate_email/general.html

Yahoo ID: sstaffan@yahoo.com : NOT verified, authorized by CAPTCHA Yahoo id from form "https://amt.yahoo.com/amt/dosearch?.token=.ojcyzSoTalpxJqZQnULWyTWqG2EH
QLPpMEHZDRJkP5V8o7zfMSxig--"


Other ID:

Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; sv-SE; rv:1.9.0.1)
Gecko/2008070208 Firefox/3.0.1

REMOTE_ADDR: 85.157.154.75

REMOTE_HOST: y75.ip6.netikka.fi

Date Originated: Monday September 22, 2008 - 11:00:28


------------------------

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

We have received the account information you have provided and understand that you are unable to login to your Yahoo! account.

The Yahoo! ID 'sxxxxxn' does not appear to be yours since the verification information you provided does not match up with the
information on the account.

We have manually searched our database for a Yahoo! ID associated with the alternate email address and verification data you supplied and have found a match.

The Security Question listed on this account is:

What is your fathers middle name?

Please supply us with the Secret Answer you entered at the time you set up your account. We will then be able to verify and update your information.

Regards,

Customer Care - Yahoo! UK & Ireland


------------------------------

Original Message Follows:
-------------------------

Hi there, and thanks for the reply. The answer should, if it's my account your looking at, be "Hxxxxxx".

I mean, I can see my own page on Flickr - that of Simon Staffans, on http://www.flickr.com/people/57971491@N00/?search=simon+staffans but as I said, I cannot log into it.

here's hoping it works!

Simon

------------------------------
(24.9.2008)
Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

In order for us to proceed, please reply to this email and provide us with your desired new alternate email address. Please note that this cannot be a Yahoo! Mail address.

We will then be able to update your account information.

Regards,

Customer Care - Yahoo! UK & Ireland

-------------------------------

Original Message Follows:
-------------------------
(24.9)
Hiya,

Please use simon.staffans at gmail.com as my desired new alternate email address!

Cheers,

Simon

--------------------------------
(22.10)

Dear Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

First of all, on a personal level, I sincerely apologize for the delay in answering your email. It is definitely our intention to reply to your query within 24 hours, however, due to an increase in email volume, our response time has been delayed.

Should you still be experiencing this problem, please provide as much detail as possible in your response, if you haven't done so yet, in order for us to investigate.
Also, even though we might have asked you before, if required for our investigation we need your permission to test your account, send/receive/delete messages etc so may we ask you to kindly provide this in your reply to us.

To efficiently support Yahoo! Services, we provide a wide range of "How To"
and troubleshooting questions and answers on our Website 'Yahoo Mail Help'.
Please visit our help pages at
http://help.yahoo.com/l/uk/yahoo/helpcentral/

Apologies again for any inconvenience caused.
We appreciate your feedback and suggestions, which help us to consistently maintain and improve our services.


Regards,
Luisa

Customer Care - Yahoo! UK & Ireland


--------------------------------

Original Message Follows:
-------------------------
(22.10)
>>REDFRMCON Case ID: 76148498

>>REDFRMEUR Case ID: 43276305

Dear Luisa,

No problem, let's just try to get this sorted out now. I'll repeat my
problem briefly:

- I've lost / forgotten my Flickr-password
- apparently I can't find my Yahoo-account password either
- I'd be needing to have my password reset

In the conversation below is the reply from you service earlier on -
this is
the core of it:

> We have received the account information you have provided and
> understand that you are unable to login to your Yahoo! account.
>
> The Yahoo! ID 'sstaffan' does not appear to be yours since the
> verification information you provided does not match up with the
> information on the account.
>
> We have manually searched our database for a Yahoo! ID associated with

> the alternate email address and verification data you supplied and
have
> found a match.
>
> The Security Question listed on this account is:
>
> What is your fathers middle name?

The answer to this question, as I stated below, is "Hxxxxxx".

Could this be possible to rectify now?

Thanks, best regards,

Simon


------------------------------------------

(18.11)

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

You have previously written us with a request to have your account
details
changed or help you obtain access to your account again. We are unable
to
action your request until you have sent us your account information and
we've been able to verify your account.

Please reply to this email with a brief summary of what it is you want
done
to your account and include these details:
- Yahoo! ID
- birthdate
- alternate email address (non-Yahoo! email address) - this is required
if
you need us to send you a new password
- postcode
- secret question and answer

Regards,

David
Customer Care Abuse Team
Yahoo! UK & Ireland


----------------------------------


(18.11)

Original Message Follows:
-------------------------

>>REDFRMEUR Case ID: 43276305

>>REDFRMCON Case ID: 76310295

>>REDFRMEUR Case ID: 43276305

Hi again David,

missent the earlier mail. Here we go again!

So, I have a Flickr-account, this one:
http://www.flickr.com/photos/57971491@N00/

Lots of pictures of me and my kids and my trips etc etc

In July I lost the stored passwords on my laptop. I could remember some
of
them, but for instance the yahoo-ID for the Flickr-login (as that is the
only place I use a Yahoo-ID) I could not remember at all.

I tried to find out what the ID might have been, but one thing
complicated
matters. I had - at some point, probably just to check it out - created
an
earlier Flickr-account:
http://www.flickr.com/photos/82603779@N00/

So the only login I managed to get hold of was the login for this
earlier
account.

I then contacted you for assistance and tried to explain the situation.
This
is now the... seventh? time I'm writing you, let's hope we can get
something
sorted now.

What I need is the login for my account at
http://www.flickr.com/photos/57971491@N00/

To answer your questions below:

> - Yahoo! ID

This ID I, as explained above, do not know

> - birthdate

9xxxxxxxxxx

> - alternate email address (non-Yahoo! email address) - this is
required
> if you need us to send you a new password

simon.staffans at gmail.com

> - postcode

6xxxx

(I have a nagging feeling I might have written something else here at
the
time of registering, but I'm not really sure)

> - secret question and answer

"What is your fathers middle name" I think it was, and the answer is
"Hxxxxxxxxxx"

best regards

Simon


------------------------------------

(20.11)

Hello Simon,

Thank you for writing to Yahoo! Account Services.

In order to assist you further, we need to verify the Secret Answer
associated with your Yahoo! account.

The Security Question listed on this account is:

What is your fathers middle name?

Please send us the Secret Answer you entered when you set up your
account.
Then we'll be able to verify and update your information.

We look forward to your reply.

Thank you again for contacting Yahoo! Account Services.

Regards,

Sam

Yahoo! Account Services Customer Care


----------------------------------------
(20.11)

Original Message Follows:
-------------------------

>>REDFRMCON Case ID: 76328628

Dear Sam - the fifth person I've mailed to at your place so far - I
already
wrote the answer to that question a bit further down in this mail.
Sometimes
it pays to read through a mail.

So, for the third time...

The Security Question listed on this account is:

What is your fathers middle name?

Answer: Hxxxxxxx

Mmmkay?

Thank you

Simon


----------------------------------------


(21.11)

Hello,

Thanks for writing to Yahoo! UKIE Customer Care.

In order for us to proceed, please reply to this email and provide us
with
your desired new alternate email address. Please note that this cannot
be a
Yahoo! Mail address.

We will then be able to update your account information.

Regards,

Customer Care - Yahoo! UK & Ireland


---------------------------------------

(21.11)

Original Message Follows:
-------------------------

I'm starting to think that you are making fun of me.

In my PREVIOUS MAIL, as can be read below, I pointed out that I had
ALREADY
ANSWERED your question about "My secret question" and that, should you
guys
bother to read through the mail, you would've found the answer in said
mail
below.

In the EXACT SAME MAIL, which is a part of this correspondence and CAN
BE
READ BELOW, I stated my desired new alternate e-mail address.

This is the address: simon.staffans at gmail.com

So, for the SIXTH TIME - could we please get this sorted?

/Simon

--------------------------------------

(21.11)

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

We have prompted our system to generate a new password for your Yahoo!
account. This password will be sent to your alternate (non-Yahoo!) email
address and will help you restore access to your account.

Once you've received the new password and signed in to your account, you
will immediately be prompted to change it to something different. Please
also verify your alternate email address so that you may utilise our
automated password request form should you experience future sign-in
problems. You will only be able to receive a new password via email if
your
alternate email address is verified.

To change your password after you sign in, just enter the password you
received from us in the Current Password field, and enter your new
desired
password in the New Password fields. Then click the Save button for
the
change to take effect.

Please use the guidelines on the page to help you in creating a new
password.

To verify your alternate email address, please follow the steps below:

1. Sign in to your account on one of Yahoo!'s personalised services
(Mail,
Chat, Groups, Message Boards, etc.)

2. Click on the "Account Info" or "My Account" link usually found at the
top
of the page. You will be asked for your password again.

3. Click the "Edit" button next to the "Member Information" section.

4. On the next screen you will see the alternate email address you have
listed on your account. (If your email address has changed, simply make
the
appropriate changes on this page and click "Finished." Then click the
"Edit"
button again to return to this page.) If your email address is verified
it
will say so. Otherwise, click on the "Click here to verify" link.

5. Next, click on the "Verify Your Email Now" button on the following
page.

6. Check your alternate email address for a "Verification Code" and
follow
the instructions.*

*Note: if you do not receive your code right away, you do not need to
request a new one. There may simply be a delay in receiving this email.

Regards,

Customer Care - Yahoo! UK & Ireland

---------------------------------------

(21.11)

Original Message Follows:
-------------------------

Hi again,

I received a new password from the customer service in Sweden. As I
stated
on a number of occasions in this conversation though, I do not have my
Yahoo-ID either. So if you could provide me with that, it'd be a whole
lot
easier to log in with the temporary password.

thanks

Simon


------------------------------------------
(27.11)

Hello Simon,

Thank you for your email.

The email address you are referring to is a Yahoo! US address.
Unfortunately, we do not have authority on these here at Yahoo! UK and
Ireland. Please forward your query directly to Yahoo! US at
mail@cc.yahoo-inc.com.
We apologize for the inconvenience.

Regards,

Laetitia
Customer Care - Yahoo! UK & Ireland


------------------------------------------
(28.11)


You've got to be kidding me. I've now spent TWO MONTHS trying to get
access
= to MY OWN ACCOUNT and NOW you're telling me that it's out of your
area?
=
Screw you! I'll start using Picasa instead! And I'll post this
RIDICULOUS =
thread all over the net, for everyone to see. Happy thanksgiving. S. =


[I believe I might have been a little tipsy while writing this, I am normally more civilized. And no, I never started to use Picasa.]

------------------------------------

(29.11)

Hello Simon,

Thank you for your email

The email address you are referring to is a Yahoo! US address.
Unfortunately, we do not have authority on these here at Yahoo! UK and
Ireland. Please forward your query directly to Yahoo! US at
mail@cc.yahoo-inc.com.
We apologize for the inconvenience.

Regards,

Laetitia
Customer Care - Yahoo! UK & Ireland

------------------------------------
(29.11)

Original Message Follows:
-------------------------

Hi again,

Just so I get this straight, you cannot TELL ME what my yahoo ID is, as
it
is registered in the US?? IS this correct?

Thanks

Simon

---------------------------

(1.12)

Hello,

We apologize for the miscomunication caused.

Your Yahoo! ID is 'sxxxxxxxxx'

We have prompted our system to generate a new password for your Yahoo!
account. This password has already been sent to your
'simon.staffans@abo.fi'
email address and will help you restore access to your account.

Once you've received the new password and signed in to your account, you
will immediately be prompted to change it to something different. Please
also verify your alternate email address so that you may utilise our
automated password request form should you experience future sign-in
problems. You will only be able to receive a new password via email if
your
alternate email address is verified.

To change your password after you sign in, just enter the password you
received from us in the Current Password field, and enter your new
desired
password in the New Password fields. Then click the Save button for
the
change to take effect.

Please use the guidelines on the page to help you in creating a new
password.

To verify your alternate email address, please follow the steps below:

1. Sign in to your account on one of Yahoo!'s personalised services
(Mail,
Chat, Groups, Message Boards, etc.)

2. Click on the "Account Info" or "My Account" link usually found at the
top
of the page. You will be asked for your password again.

3. Click the "Edit" button next to the "Member Information" section.

4. On the next screen you will see the alternate email address you have
listed on your account. (If your email address has changed, simply make
the
appropriate changes on this page and click "Finished." Then click the
"Edit"
button again to return to this page.) If your email address is verified
it
will say so. Otherwise, click on the "Click here to verify" link.

5. Next, click on the "Verify Your Email Now" button on the following
page.

6. Check your alternate email address for a "Verification Code" and
follow
the instructions.*

*Note: if you do not receive your code right away, you do not need to
request a new one. There may simply be a delay in receiving this email.

Please let us know if we can help you further.

Thanks for writing to Yahoo! UKIE Customer Care.


Regards,


[The problem here was that it created a new account when I tried to use the info above. It did not link to the old one at all. And, I was unable to delete the new account in any way that I could think of.]

-------------------------------------

[AT THIS POINT I CONTACTED FLICKR TO SEE IF THEY COULD HELP ME OUT, AND
SO THE SAGA CONTINUES]


---------------------------------------

(1.12)

sxxxxxxx,
Just a quick email from Team Flickr to let you know that we've
successfully
received your recent Help by Email query and we hope to respond shortly.

We'd also like to take an opportunity to remind you that one query is
sufficient and multiple queries regarding the same issue make the Magic
Donkey cry.

Lastly, you may not be aware that our FAQs and forums are full of help
goodness:

http://www.flickr.com/help/faq/

http://www.flickr.com/help/forum/

The Flickreenos


----------------------------------------

(1.12)

Hello Simon,

Thank you for contacting Flickr Customer Care.

I'm sorry to hear that you are having problems with your account.

Merging refers only to the linking one Flickr account with one Yahoo! ID
for
the purpose of signing into Flickr. This action usually applies only to
accounts created before Yahoo! acquired Flickr and, therefore, had to be
"merged" with a Yahoo! ID. Each new Flickr account created after August,
2005, has been created with a Yahoo! ID already associated with it.

If you want to use the Yahoo id simon_staffans with your account you
will
need to go to this page:

http://www.flickr.com/account/transfer/

and select the option to use a different Yahoo ID for your Flickr
account.

Thank you again for contacting us. If you have any other questions,
please
feel free to reply to this email.

Regards,


John
Flickr Customer Care

--------------------------------------

(5.12)

Original Message Follows:
-------------------------

feedback for Support Case: 76571117
(KMM138912265V44771L0KM)

Hi,

My problem is still not resolved. So, I'd be happy to discuss it
further..

/S


---------------------------------------

(5.12)

Hello,

Thank you for contacting Flickr Customer Care.

I'll be happy to look into this matter for you. To do so, I'll need the
following information:

- a detailed description of the exact steps taken that led to the
problem
you're experiencing

- the full and exact text of any error messages you may have received

- the web address of the page you are seeing the issue on

- please let us know if you have received the previous email and
followed
the instructions.

Thank you again for contacting us. If you have any other questions,
please
feel free to reply to this email.

Regards,


John
Flickr Customer Care


------------------------------------

(5.12)

Original Message Follows:
-------------------------

feedback for Support Case: 76571117 (KMM139201538V2899L0KM)

Dear John,

To answer your questions:

>- a detailed description of the exact steps taken that led to the
>problem you're experiencing

In August my computer broke down and I lost all the automatic logins
stored
on said computer, amongst them my Flickr login. As I had created a
Yahooo ID
for my Flickr account, and ID I don't use anywhere else, I could not for
my
life remember the details of the ID or the password.

In September I contacted Yahoo customer service to try to sort this out.
Cue
an extremely long and frustrating period, where I was in contact with
5-10
different people, all asking the same questions I'd already answered two
or
three times before - readily readable in the history of the
mailexchange.

So, finally, I got a new Yahoo ID and a temporary login.
But, as this of course was not meant to be easy, I apparently could use
this
login only to create a new account, not access my original account.

I got an answer from you guys, basically saying that a "merger" between
my
Yahoo ID and my Flickr account was impossible - and I did get some
advice
from you guys but unfortunately it does not work out.

See - THIS is my account that I cannot get access to:
http://www.flickr.com/people/57971491@N00/?search=simon+staffans

THIS on the other hand is the account I just created when I tried my
Yahoo
ID and new password, and which I now cannot delete as it always bounces
me
back when I try to delete
it:
http://www.flickr.com/people/32922635@N05/?search=simon+staffans


So pretty pretty please, with sugar on top, can I gain access to my
account???

Best regards,

Simon Staffans


------------------------------------------

(8.12)

Hello Simon,

Thank you for contacting Flickr Customer Care.

We are really sorry for this situation. I understand your frustration.
I have analyzed your message and it is best addressed by our Account
Verification team. To protect account security, this team requires
specific
information about your Yahoo! account that you provided during sign-up
or
when you last updated your account, so I will need to ask you to contact
them directly to provide the necessary info to resolve your issue.

The Account Verification department offers two ways to contact them:

1) Call 866-850-4303 (Open Monday - Friday, 6 am - 6 pm Pacific Standard
Time)

2) Cut and paste the link below to send an email with all of the
information
an agent needs to respond within 12-24 hours:


http://help.yahoo.com/l/us/yahoo/edit/alternate_email/general.html

NOTE: Please do not reply to this message. Calling the number above or
submitting an email through the form is the best way to get your answer.

For more information about Yahoo's privacy policy, visit:

http://info.yahoo.com/privacy/us/yahoo/details.html

For more information about Yahoo! ID registration, please
visit:


http://help.yahoo.com/l/us/yahoo/edit/registration/edit-03.html

If you have any other questions, please feel free to reply to this
email.

Thank you again for contacting us.
Regards,


Marta
Flickr Customer Care


---------------------------------------

(January 2009, to Yahoo! again as the Flickr solution didn't work )

Original Message Follows:
-------------------------

>>REDFRMCON Case ID: 76769866

Mail-Id:
w2.help.ukl.yahoo.com-/l/us/yahoo/edit/alternate_email/general.html-1228
814816-9141

1. What is your name and Yahoo! ID?
------------------------------------
Name: Simon Staffans

Yahoo! ID: sxxxxxxxxxxxx

2. What is the email address where we can contact you?
-------------------------------------------------------
Email Address: simon.staffans@abo.fi

3. What is your date of birth? (mm/dd/yyyy)
--------------------------------------------
Date of Birth: 0xxxxxxxx

4. What is your zip or postal code?
------------------------------------
Zip Code: 6xxxxxxxx

5. What is your alternate email address on file?
-------------------------------------------------
Alternate Email Address: simon.staffans@gmail.com

6. Do you have more than one question?
---------------------------------------
If yes, check here: This box was NOT checked.

7. What are you writing about?
-------------------------------
Subject: Sign in & Registration - Other not listed

8. Enter additional information here:
--------------------------------------
In August my computer broke down and I lost all the automatic
logins
stored on said computer, amongst them my Flickr login. As I had created
a
Yahooo ID for my Flickr account, and ID I don't use anywhere else, I
could not for my life remember the details of the ID or the password.

In September I contacted Yahoo customer service to try to sort this out.
Cue
an extremely long and frustrating period, where I was in contact with
5-10
different people, all asking the same questions I'd already answered
two
or three times before - readily readable in the history of the
mailexchange.

So, finally, I got a new Yahoo ID and a temporary login.
But, as this of course was not meant to be easy, I apparently could use
this
login only to create a new account, not access my original account.

I got an answer from you guys, basically saying that a
"
between my Yahoo ID and my Flickr account was impossible" - and I did get
some advice from you guys but unfortunately it does not work out.

See - THIS is my account that I cannot get access to:
57971491@N00/?search=simon+staffans" target="_blank"
http://www.flickr.com/people/57971491@N00/?search=simon+staffans

THIS on the other hand is the account I just created when I tried my
Yahoo
ID and new password, and which I now cannot delete as it always bounces
me
back when I try to delete
it:
32922635@N05/?search=simon+staffans" target="_blank"
http://www.flickr.com/people/32922635@N05/?search=simon+staffans

I was directed to this form by the Flickr customer service staff. I do
hope
it would be possible for you to help me.

best regards

Simon Staffans

While Viewing:

Form Name:
http://help.yahoo.com/l/us/yahoo/edit/alternate_email/general.html

Yahoo ID: simon_staffans : NOT verified, authorized by CAPTCHA Yahoo id
from
form
"https://amt.yahoo.com/amt/dosearch?.token=wPWuRFV0qUCFFqvCv2b9mgOC3YwID
1Q_A_mT1ON3D7iz6WNI"


---------------------------------------

(31.1.2009)

Hello Simon,

On behalf of the Yahoo! Customer Care Team, I would like to apologise
for
the delay in answering your email.

We wanted to let you know that we've received your message, and more
importantly we want to thank you for your patience. Yahoo! Customer Care
is
committed to answering your questions as quickly and accurately as
possible.
Please know that your email is important to us and we sincerely
apologise
for the delay in responding to your message.

Could you please reply to this mail letting us know if you still need a
password for your account "sxxxxxxxxxxxx"?

Please let me know if you still need help.

Regards,

Corina
Customer Care - Yahoo! UK & Ireland


------------------------------------

(31.1)

Original Message Follows:
-------------------------

Hi Corina,

To answer your question, NO, the problem has not been resolved.

This is me:
http://www.flickr.com/people/57971491@N00/?search=simon+staffans

But it seems it's impossible for me to get hold of my login and password
to
this profile.

I don't understand why, but it just, apparently, is. See problem in
detail
below, in the submission form.

NOTE: I DO NOT NEED A PASSWORD FOR MY PROFILE sxxxxxxxxxxxx!!!! That
profile was one I created by mistake, following advice from you. Now I
cannot delete it.

This profile I would want deleted:
http://www.flickr.com/people/32922635@N05/?search=simon+staffans

THIS profile I want access to:

http://www.flickr.com/people/57971491@N00/?search=simon+staffans

So, yes. If I now, half a year later, could get access to my own
profile,
this would be very good.

Thank you

Simon Staffans


--------------------------------------

(10.2)

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.

We understand you have issues affecting your Yahoo! account. We're glad
to
be of assistance. To help us get a better understanding of the issue,
please
reply with the following details:

1. Please describe all the actions you took leading up to the problem,
and
include what functions you had wished to accomplish.

2. If you're seeing an error message, please include the exact text of
the
error messaging. It's important that you include the entire error
message
for our analysis.

3. Describe how often the issue occurs and provide any other relevant
information.

4. Are you using our new Mail or do you work with classic Mail?

5. Have you tried switching to Mail/Classic Mail to solve the issue?

Once we get your response, we'll be happy to look into the issue


Please let me know if you still need help.

Regards,

Sadie


Customer Care - Yahoo! UK & Ireland


------------------------------------------

(April 2009)

Original Message Follows:
-------------------------

Hi,

please read about my problem below. I've been asking you to correct this
matter since SEPTEMBER 2008!!! And nothing has happened yet.
PLEASE do something!

Simon


------------------------------------------



-----Original Message-----
From: Yahoo! UK & Ireland Login Support
[mailto:uk-account@cc.yahoo-inc.com]

Sent: den 1 april 2009 12:12
To: Simon Staffans
Subject: Re: Yahoo! Team (KMM83633921V13257L0KM)

Hello Simon,

Thanks for writing to Yahoo! UKIE Customer Care.
I'm sorry to hear that you experience with Yahoo! hab't been a positive
one.
In order to reset the password for the account simon_staffans we need
you to be able to pass our verification procedure which according you
email history has not been successfully passed. In the same way we need
to verify the same detaisl for the accountt hat you wish to delete.
In order to avoid further delays and misunderstandings please reply to
this email providing every single verification details relating both
accounts:

1. Your Yahoo! ID

2. Your zip or postal code OR date of birth you entered when registering
your Yahoo! ID

3. Either the secret question(s) and answer(s) you specified in your
profile (If you specified 2 secret questions/answers, you must provide
both OR Alternate Email Address you specified when registering your
Yahoo! ID

For security reasons, I regret you will not be able to view the secret
question and answer or the date of birth associated with this account.
However, you may determine/modify your alternate email address or zip
code via the Account Information screen by signing in at the web URL
below:

http://edit.yahoo.com/config/eval_profile

As an alternative, I suggest that you sign in to the Yahoo! Mail help
page using the Yahoo! ID in question and resubmit the help request from
there. This way, your account will be verified upon signing in.

You may use the web form below to resubmit your request:
http://add.yahoo.com/fast/help/us/mail/cgi_feedback

Please understand that these requirements exist only to protect the
privacy and security of your account.

I'll be happy to assist you after matching this info with our records.


Please let me know if you still need help.

Regards,
Serena
Customer Care - Yahoo! UK & Ireland

CONFIDENTIALITY NOTICE: This email and any attachment is confidential
and may be legally privileged. It is intended for the named recipient
only.



[And, so, this was the point where I just plain gave up and created a new Flickr-account, and mailed the message that was at the beginning of this thread. Three days later I received the following:

Dear Yahoo! User,
Please tell us about your recent experience with Yahoo! Customer Care in a brief online survey.
You’ll find the survey here:
http://survey.confirmit.com/wix/p407622488.aspx?r=11342743&s=YOHYFOLM
Thanks so much for taking the time to give us your feedback.
Yahoo! Customer Care

Needless to say, I did not enter the survey.]

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